Privacy Policy

Memo of Parties

Data Fiduciary: Medisetu Ventures Private Limited, a company duly incorporated under the laws of India, having its registered office at Plot 25-A, Balaji Vihar 40, Niwaru Road, Jhotwara, Jaipur (302012). (Hereinafter referred to as "Medisetu Ventures," "We," "Us," or "Our").

Data Principal(s): All individuals who access, use, or register for the services provided by Medisetu Ventures, including but not limited to patients, users, and visitors. (Hereinafter referred to as "You," "Your," or "User").

Synopsis

This Privacy Policy outlines the practices of Medisetu Ventures regarding the collection, use, processing, storage, and disclosure of personal data of its users.

It details how user data is utilized for appointment scheduling, shared with healthcare providers, and employed for promotional activities, all in compliance with applicable Indian data protection laws, particularly the Digital Personal Data Protection Act, 2023.

This policy underscores our commitment to protecting your privacy and ensuring transparency in our data handling practices.

Effective Date: 07-05-2026

1. Introduction

Medisetu Ventures is committed to protecting the privacy of its users.

This Privacy Policy explains how we collect, use, process, store, and disclose your personal data when you use our appointment booking platform and related services.

By accessing or using our services, you signify your understanding and agreement to the terms of this Privacy Policy.

We encourage you to read this policy carefully to understand our practices regarding your data.

2. Data Fiduciary and Data Principal

Under the Digital Personal Data Protection Act, 2023, Medisetu Ventures acts as the 'Data Fiduciary' responsible for determining the means and purposes of processing your personal data.

You, as the individual whose personal data is being processed, are the 'Data Principal'.

3. Personal Data Collected

We collect various types of personal data to provide and improve our services. This may include:

a. Identity and Contact Data: Your name, date of birth, gender, address, email address, mobile number, and other contact details.

b. Health and Medical Data: Information related to your medical history, symptoms, previous diagnoses, prescriptions, and other health-related details that you voluntarily provide for appointment scheduling or consultation purposes. This is considered 'sensitive personal data' under applicable laws.

c. Appointment Data: Details of your appointments, including date, time, doctor, clinic, and specialty.

d. Technical Data: Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our platform.

e. Usage Data: Information about how you use our website, products, and services.

f. Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties, and your communication preferences.

4. Purpose of Data Processing

Your personal data is collected and processed for the following purposes:

a. Appointment Scheduling and Management: To facilitate the booking, rescheduling, and cancellation of appointments with clinics and doctors.

b. Service Delivery: To provide you with seamless access to healthcare services, including sending appointment confirmations, reminders, and relevant updates.

c. Communication: To communicate with you regarding your appointments, services, and to respond to your inquiries.

d. Personalization: To tailor our services and content to your preferences and needs, enhancing your user experience.

e. Promotional and Marketing Activities: To send you information about new services, offers, health tips, and other promotional content that may be of interest to you, subject to your consent.

f. Service Improvement: To analyze usage patterns, troubleshoot problems, and improve the functionality and quality of our platform and services.

g. Legal and Regulatory Compliance: To comply with applicable laws, regulations, and legal processes, and to protect our rights and interests.

5. Consent

We obtain your explicit consent for the collection and processing of your sensitive personal data (such as health information) and for sending you promotional communications.

You have the right to withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice.

Withdrawal of consent may affect our ability to provide certain services to you.

6. Sharing of Personal Data

We share your personal data only as necessary and for the purposes outlined in this Privacy Policy:

a. With Clinics and Doctors: Your relevant personal data, including identity, contact, and health information, is shared with the specific clinics and doctors with whom you book appointments to enable them to provide medical services.

b. Third-Party Service Providers: We may engage trusted third-party service providers to perform functions on our behalf, such as payment processing, data analytics, IT support, and marketing. These providers are contractually bound to protect your data and use it only for the purposes for which it was disclosed.

c. Legal and Regulatory Authorities: We may disclose your personal data if required by law, court order, or governmental regulation, or if we believe such disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

d. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of the transaction, subject to the new entity adhering to this Privacy Policy or a substantially similar one.

7. Promotional and Marketing Communications

With your explicit consent, Medisetu Ventures may use your contact information to send you promotional and marketing communications, including newsletters, offers, and information about new services.

You have the right to opt-out of receiving such communications at any time by following the unsubscribe instructions provided in the emails or by contacting us directly.

Your decision to opt-out of promotional communications will not affect our ability to send you essential service-related communications.

8. Data Security and Protection

We implement robust technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

These measures include encryption, access controls, secure servers, and regular security audits.

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure.

We cannot guarantee absolute security.

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data.

We also consider the potential risk of harm from unauthorized use or disclosure of your personal data.

We consider the purposes for which we process your personal data and whether we can achieve those purposes through other means.

We also consider the applicable legal requirements.

10. Your Rights as a Data Principal

As a Data Principal, you have the following rights under the Digital Personal Data Protection Act, 2023:

a. Right to Access: You have the right to obtain confirmation from us as to whether or not personal data concerning you is being processed, and, where that is the case, access to the personal data.

b. Right to Correction and Erasure: You have the right to request the correction of inaccurate or incomplete personal data and the erasure of your personal data under certain circumstances.

c. Right to Grievance Redressal: You have the right to register a grievance with us regarding the processing of your personal data.

d. Right to Nominate: You have the right to nominate another individual to exercise your rights in the event of your death or incapacity.

11. Grievance Redressal

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data handling practices, please contact our Grievance Officer:

Grievance Officer Name: Krishna Kumar Sharma

Email: kunalmudgal114@gmail.com

Address: Plot 25-A, Balaji Vihar 40, Niwaru Road, Jhotwara, Jaipur (302012)

We will endeavor to address your concerns promptly and efficiently.

12. Changes to this Privacy Policy

Medisetu Ventures reserves the right to update or modify this Privacy Policy at any time.

Any changes will be posted on this page with an updated 'Effective Date'.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data.

Material changes will be communicated to you through appropriate channels, such as email or prominent notice on our platform.

13. Governing Law and Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of India, particularly the Digital Personal Data Protection Act, 2023.

Any disputes arising out of or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in Jaipur, Rajasthan, India.

14. Contact Us

For any further questions or clarifications regarding this Privacy Policy, please contact us at:

Medisetu Ventures Private Limited

Email: support@appointmydoctor.in

Phone: 8003739751

Website: www.appointmydoctor.in